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How Humble Leadership Really Works

How Humble Leadership Really Works

When you’re a leader — no matter how long you’ve been in your role or how hard the journey was to get there — you are merely overhead unless you’re bringing out the best in your employees. Unfortunately, many leaders lose sight of this. Power, as my colleague Ena Inesi has studied, can cause leaders to […]

5 Customer-Retention Tools Will Help Ensure That Your Customers Keep Loving You

5 Customer-Retention Tools Will Help Ensure That Your Customers Keep Loving You

What if your customers decided to stay with your brand, totally ignoring your competitors? What if they not only stayed but also started referring more customers to you? Customers like these could take your business to heights you never thought possible. Certainly, customer retention can be powerful: Gartner says that increasing your retention rate can boost […]

Why Email Is So Stressful, Even Though It’s Not Actually That Time-Consuming

Why Email Is So Stressful, Even Though It’s Not Actually That Time-Consuming

It’s easy to feel overwhelmed with the crush of email. In fact, one study showed the average professional spends 4.1 hours per day responding to work messages. During a recent time tracking exercise, I discovered I’m actually at the low end of the spectrum, spending about 1.35 hours per day on email. But psychologically, it […]